Consumer Engagement: How to Guide
- Nathalia Llano Medina
- Sebastian Baltruszewicz
We welcome you to our <Escalations - Way to act >
This page will help you find information about any requirements you may have related to the IT&D Global Nutrition team.
Consumer Engagement
Information of <Escalations - Way to act > | ||
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Requirement | Where to go? | Whom to add/contact? |
New initiatives and new implementation or need help from the Global Team. | Please create a ticket here: NUTRIUS How to create a ticket? |
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Problem with the Salesforce Marketing Cloud platform. | Please create a ticket in Salesforce Support. To do that, perform the steps: Creating Salesforce Marketing Cloud Support Case | As watchers please add @Sebastian Baltruszewicz |
If a Salesforce Support case needs escalation. |
| Reach out Aleksandra.Pasek@reckitt.com. She will reach out to Salesforce repressive: rgeedikanti@salesforce.com. Please add on cc: sebastian.baltruszewicz@reckitt.com |
Information of <Escalations - Way to act > | ||
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Requirement | Where to go? | Whom to add/contact? |
New initiatives and new implementation or need help from the Global Team. | Please create a ticket here: Nutrition Service Cloud 2 How to create a ticket? |
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Problem with Service Cloud SEA or NAC. | Please create a ticket here: Nutrition Service Cloud 2 | Reach out Jakub.Reszka@reckitt.com or Michal.Kedzia@reckitt.com |
Consumer Data Platform (CDP)
Information of <Escalations - Way to act > | ||
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Requirement | Where to go? | Whom to add/contact? |
New initiatives and new implementation or need help from the Global Team. |
| Please reach out to Francisco Esperon francisco.esperon@epsilon.com
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Escalation point. |
| Reach out to susan.brozinsky@epsilon.com, final escalation point John.Adamo@epsilon.com |
Middleware
Information of <Escalations - Way to act > | |||
|---|---|---|---|
Requirement | Instance | Where to go? | Whom to add/contact? |
New initiatives and new implementation or need help from the Global Team. | Please create a ticket here: NUTRIUS How to create a ticket? | Escalation point karol.januszewski@reckitt.com, sebastian.baltruszewicz@reckitt.com | |
Need help from the Global Team. | Epsilon CDP & SFMC | Please create a ticket here: NUTRIUS How to create a ticket? | Escalation point Aleksandra.Pasek@reckitt.com, sebastian.baltruszewicz@reckitt.com |
Escalation point. | DEP |
| Reach out marissa.dankberg@perficient.com |
Web Presence & Media
Information of <Escalations - Way to act > | ||
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Requirement | Where to go? | Whom to add/contact? |
New implementations, development, or adjustments. | Please create a ticket here: Website Support | Escalation points veronica.islas@reckitt.com and pamela.piacentemoreno@reckitt.com |
If there is a problem with any of the web presence or media services. | Please create a ticket. | Reach out to your local BRM, cc veronica.islas@reckitt.com and pamela.piacentemoreno@reckitt.com |
Mobile Apps
Information of <Escalations - Way to act > | ||
|---|---|---|
Requirement | Where to go? | Whom to add/contact? |
New implementations or on-going issues. | Please create a ticket here: https://rb-digital.atlassian.net/jira/software/c/projects/ENFMA/boards/268 | Reach out to your local BRM, cc rakesh.tummala@reckitt.com and veronica.islas@reckitt.com |