{"xsrfToken":"d0deba09a57cfc77122cfe97b2dffb3c5017990c_lout","branding":{"id":"39","key":"wfbr","name":"(MOVED) Website Support","portalBaseUrl":"/servicedesk/customer/portal/39","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/39/21","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#293b47","headerLinkHoverBGColor":"#293b47","headerBadgeColor":"#293b47"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the RB.Digital Support","sharedPortalName":"RB.Digital","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"de-DE":{"sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the RB.Digital Support","sharedPortalName":"RB.Digital","localeDisplayName":"English (United States)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"sharedPortalName":"Centre de support","localeDisplayName":"French 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moved.</h1>\n<p>The Website Support area, and all of its request forms <b>HAVE MOVED</b> to Reckitt Assist (ServiceNow).</p>\n<p>For website publishing requests, go to the <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=acf90b6783360a10b7b671dfeeaad30e&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Website Publishing request form</a>.</p>\n<p>For domain registration requests, go to the <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=1f4c621687b64250b2a8cae50cbb3509&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Domain Registration request form</a>. <br class=\"atl-forced-newline\"></p>\n<p>...</p>\n<p><b>NOTE</b>: If you've encountered an urgent incident with your brand website (i.e. the site is down and you don't know why), please submit a request to the <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&table=sc_cat_item&sys_id=72942a226f7e6200d325c145eb3ee4d5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Assist incident management team via their dedicated support portal</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/39","onlyPortal":false,"reqTypes":[{"id":"627","name":"Adding tags in Google Tag Manager","descriptionHtml":"<p><b>MOVED TO ASSIST/SERVICE NOW:</b></p>\n<p>Adding or managing website tags, such as Google Tag Manager tags or Google Analytics tags should now be reported using the Service Now/Assist platform <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=9c28582797788a505fedf42af153af27&sysparm_category=7b459f19dbb95c90dc484dc2ba96190b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Adding tags in Google Tag Manager","introHtml":"<p>Add or manage website tags using Google Tag Manager, such as Google Analytics tags.</p>","icon":12804,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12804","groups":[109],"key":""},{"id":"629","name":"Consumer Data","descriptionHtml":"<p><b>MOVED TO ASSIST/SERVICE NOW:</b></p>\n<p>New data collection requests covering infrastructure on the backend should now be reported using the Service Now/Assist platform <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&table=sc_cat_item&sys_id=9f4ae3df1b34c658be7f32e2cd4bcbb3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Consumer Data","introHtml":"<p>Set up and management of consumer data storage, and connections to SFMC.</p>","icon":12794,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12794","groups":[109],"key":""},{"id":"628","name":"Google Analytics access or management","descriptionHtml":"<p><b>MOVED TO ASSIST/SERVICE NOW:</b></p>\n<p>Adding or managing website tags, such as Google Tag Manager tags or Google Analytics tags should now be reported using the Service Now/Assist platform <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=9c28582797788a505fedf42af153af27&sysparm_category=7b459f19dbb95c90dc484dc2ba96190b\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Google Analytics access or management","introHtml":"<p>Measurement, analytics & insights using Google Analytics.</p>","icon":12804,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12804","groups":[109],"key":""},{"id":"634","name":"Register or manage a website address","descriptionHtml":"<h1><a name=\"THISFORMHASMOVEDtoReckittAssist%28ServiceNow%29\" target=\"_blank\"></a>THIS FORM HAS MOVED to Reckitt Assist (ServiceNow)</h1>\n<p>For domain registration requests go to the <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=1f4c621687b64250b2a8cae50cbb3509&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Domain Registration request form</a>.</p>","callToAction":"Register or manage a website address","introHtml":"<p>Register or manage a website address / domain / URL. Your request will be supported by the Brand Protection team.</p>","icon":12437,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12437","groups":[109],"key":""},{"id":"630","name":"Salesforce Marketing Cloud and eCRM","descriptionHtml":"<p><b>MOVED TO ASSIST/SERVICE NOW:</b></p>\n<p>All tasks related to Salesforce Marketing Cloud - updates, changes, new set-ups should now be reported using the Service Now/Assist platform <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&table=sc_cat_item&sys_id=8221f71fdbf0ca1001155b73f39619ef\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Salesforce Marketing Cloud and eCRM","introHtml":"<p>Set up and manage Salesforce Marketing Cloud, e.g., automating emails, newsletters.</p>","icon":12426,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12426","groups":[109],"key":""},{"id":"469","name":"Website publishing","descriptionHtml":"<h1><a name=\"TheWebsiteSupportareahasmoved.\" target=\"_blank\"></a>The Website Support area has moved.</h1>\n<p>The Website Support area, and all of its request forms <b>HAVE MOVED</b> to Reckitt Assist (ServiceNow).</p>\n<p>For website publishing requests, go to the <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=acf90b6783360a10b7b671dfeeaad30e&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Website Publishing request form</a>.</p>\n<p>For domain registration requests, go to the <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=1f4c621687b64250b2a8cae50cbb3509&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Domain Registration request form</a>. <br class=\"atl-forced-newline\"></p>\n<p><br class=\"atl-forced-newline\"> <font color=\"red\"><b>Nutrition</b></font> - website changes for ALL Nutrition websites are <em>also</em> NOT supported through this request form. For Nutrition website publishing support, contact <a href=\"mailto:alfredo.alvazarate@reckitt.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">alfredo.alvazarate@reckitt.com</a> (Service & Solutions Manager). <br class=\"atl-forced-newline\"></p>\n<p><br class=\"atl-forced-newline\"></p>","callToAction":"Website publishing","introHtml":"<p>Website changes, updates, fixes, on-site tagging, new website creation or platform migration.</p>","icon":12805,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12805","groups":[109],"key":""},{"id":"468","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":12807,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12807","groups":[],"key":""},{"id":"626","name":"Register or manage a website address (o)","descriptionHtml":"","callToAction":"Register or manage a website address (o)","introHtml":"<p>Register or manage a website address / domain / URL.</p>","icon":12805,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12805","groups":[],"key":""},{"id":"632","name":"Website Design Solutions","descriptionHtml":"<p>The Design Solutions team will pick up this request and be in touch to discuss your needs. You do not need to have a fully finalised brief, we can work with you to identify the best approach to design and optimise your website's user experience.</p>","callToAction":"Website Design Solutions","introHtml":"<p>Creating design solutions for websites including UX and UI. Services include research, refining a brief, ideating solutions and producing design documents.</p>","icon":12967,"iconUrl":"https://rb-digital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12967","groups":[],"key":""}],"reqGroups":[{"id":109,"name":"General"}],"orderMapping":{"109":[469,634,627,628,629,630]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":39,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WFBR","userLanguageHeader":"The Website Support area has moved.","userLanguageMessageWiki":"<p>The Website Support area, and all of its request forms <b>HAVE MOVED</b> to Reckitt Assist (ServiceNow).</p>\n<p>For website publishing requests, go to the <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=acf90b6783360a10b7b671dfeeaad30e&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Website Publishing request form</a>.</p>\n<p>For domain registration requests, go to the <a href=\"https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=1f4c621687b64250b2a8cae50cbb3509&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Domain Registration request form</a>.</p>","defaultLanguageHeader":"The Website Support area has moved.","defaultLanguageMessage":"The Website Support area, and all of its request forms *HAVE MOVED* to Reckitt Assist (ServiceNow).\n\nFor website publishing requests, go to the [Website Publishing request form|https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=acf90b6783360a10b7b671dfeeaad30e&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5].\n\nFor domain registration requests, go to the [Domain Registration request form|https://rbassist.service-now.com/ssp?id=sc_cat_item&sys_id=1f4c621687b64250b2a8cae50cbb3509&sysparm_category=bf455f19dbb95c90dc484dc2ba9619e5].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTJjNmVhZS0wYTZmLTRhMzktODAwNC04YzkzZmMxYmNjY2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xNDI0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzgzMDAwNjMsIm5iZiI6MTczODI5ODg2M30.V8_yK9sV92EyE0tyDyqa0nQX5dmIAq8GdnoUyY-4bPw","targetCollection":"upload-project-14243","endpointUrl":"https://api.media.atlassian.com","clientId":"752c6eae-0a6f-4a39-8004-8c93fc1bcccd","tokenDurationInMins":20}},"sharedPortal":{"name":"RB.Digital","description":"<p>Welcome to the help center - we're here to help! 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