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New initiatives and new implementation, or need help from the Global Team. Please create a ticket here: https://rb-digital.atlassian.net/jira/software/c/projects/NUTRI/boards/595
Problem with the Salesforce Marketing Cloud platform, please create a ticket in Salesforce Support. To do that, perform the steps: Creating Salesforce Marketing Cloud Support Case as watchers please add sebastian.baltruszewicz@reckitt.com
If a Salesforce Support case needs escalation, please reach out to Aleksandracarolina.Pasek@reckittnaranjo@reckitt.com. She will reach out to Salesforce repressive: rgeedikanti@salesforce rnoggle@salesforce.com. Please add on cc: sebastian.baltruszewicz@reckitt.com
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New initiatives and new implementation, or need help from Global Team. Please create a ticket here: https://rb-digitaldev.atlassian.net/jira/software/c/projects/NASC/boards/1053azure.com/RB-Group/IT_and_D_Project/_boards/board/t/NASC
If there is a problem with Service Cloud SEA or NAC please create a ticket https://rb-digitaldev.atlassian.net/jira/software/c/projects/NASC/boards/1053azure.com/RB-Group/IT_and_D_Project/_boards/board/t/NASC and reach out to Jakuberin.Reszka@reckittsantander@reckitt.com or Michaljonathan.Kedzia@reckittvillordo@reckitt.com
Customer Data Platform
New initiatives and new implementation, or need help from Global Team. Please reach out to Francisco Esperon francisco.esperon@epsilon.com or melissa.kinsey@epsilon.com
For the USA please reach out to Shannonabhra.Stidston@epsilonmazumdar@epsilon.com or kathleenmelissa.haas@epsilonkinsey@epsilon.com
Escalation point susan.brozinsky@epsilon.com, final escalation point John.Adamo@epsilon.com
Middleware - MuleSoft
New initiatives and new implementation, or need help from Global Team. Please create a ticket here: https://dev.azure.com/RB-Group/IT_and_D_Project/_boards/board/t/NUTRINTG
Escalation point mauricio.uribe@reckitt.com
Middleware - Epsilon CDP <=>Salesfroce Marketing Cloud
Need help from Global Team. Please create a ticket here: https://dev.azure.com/RB-Group/IT_and_D_Project/_boards/board/t/NUTRINTG
Escalation point carolina.naranjo@reckitt.com, dawid.stolarski@reckitt.com
Middleware - DEP
Escalation point marissa.dankberg@perficient.com
Web Presence
For new implementations, development, or adjustment, please create a ticket here https://rb-digital.atlassian.net/servicedesk/customer/portal/39
If there is a problem with any of the web presence or media services, please create a ticket and reach out to your local BRM and cc veronica.islas@reckitt.com and pamela.piacentemoreno@reckitt.com